 |
||
|
We Help Make the Army Family One
|
||
|
|||||||||||||||||||||||||
 |
Module 1: Choosing the Right Vehicles View Slides by clicking PowerPoint |
 |
Module 2: Inspections, Warranties, and Financing View Slides by clicking PowerPoint |
 |
Module 3: Closing the Deal View Slides by clicking PowerPoint |
| ~ Please take the test here PDF or Word DOC ~ |
| If you have viewed the training slides, taken test, please email us your name, rank status, unit and test answers here. |
Pre-Purchase Information and Advice
You can call CAO for information on specific businesses and advice on many consumer subjects. Brochures and other literature on a variety of consumer subjects are available. You may also obtain phone numbers and addresses for local, state, federal and corporate consumer affairs agencies.
Complaint Resolution and Requests for Assistance
Consumers who need assistance in resolving problems can call for an appointment. Walk-ins will be seen upon space availability.
Consumer Affairs Tabloid
The Ft. Hood Consumer Affairs Office publishes a monthly Consumer Affairs Tabloid that discusses common concerns and topics to help increase consumer awareness. To see a list of Consumer Affairs Tabloids currently available, click here.
Solicitation Office
287-6483
The Fort Hood Solicitation Office offers assistance to commercial and home based businesses and their authorized agents interested in conducting business on Fort Hood by:
- Providing solicitation information and service.
- Processing applications for permits to do business on post.
- Issuing and annually renewing permits.
- Monitoring the actions of the permit holders for regulation compliance.
- Initiating investigations upon receiving complaints of violations of AR 210-7, FH Regulation 210-7 Supplement and FH Regulation 210-5.
Consumer Affairs and Financial Assistance Program (CAFAP)
287-8979
The mission of CAFAP is to proactively educate the Soldiers, family members, retirees and DoD civilians of Fort Hood in matters of personal financial responsibility. In addition to weekly basic money management classes, CAFAP offers special personal financial management and consumer education classes that target specific financial issues. The objective of the program is to enhance and maintain mission readiness and quality of life by teaching Soldiers, family members, retirees and DoD civilians how to be informed and responsive consumers.
Command Financial Specialist Program (CFSP)
287-8979
This is a command program, which helps prepare Soldiers and families to deal with financial situations for deployments as well as the financial realities of day-to-day military life. The program is designed to provide commanders a mechanism through which financial education, training, counseling, and referral procedures are established in their units to promote sound financial practices, personal integrity, and financial responsibility.
The objective of the program is to enhance and maintain mission readiness and quality of life by providing Soldiers and their family members a ready-made program to help achieve personal financial readiness and deployability through the use of sound money management and consumer skills.
Army Emergency Relief (AER)
288-5003
The AER Program plays a unique and important role in helping the Army "Take Care of Its Own." The AER office provides emergency financial assistance to Soldiers, both active and retired, and their family members during period of valid emergencies.
AER is private nonprofit organization whose sole mission is to collect and hold funds to relieve financial distress of Soldiers and their family members. Although a private organization, AER exists solely for the Soldier. AER belongs to all Army people, active, retired, and the spouses and orphans of deceased Soldiers.
Approval of an AER loan is based on the need created by an emergency beyond the control of the Soldier. Although each loan application is considered on its own merit, the AER office should be the last aid station when all other agencies have been unable to assist (Red Cross, Finance, other ACS programs, etc. AER will consider cases in the following areas:
- Non-Receipt of Pay
- Loss of Funds
- Medical, Dental and Hospital
- Funeral Expenses
- Required Travel Expenses
- Food
- Rent Utilities
- Essential POV Repair Privation
AER is unable to provide assistance for abortions, bad checks, civilian court fees, fines or judgments, bail bonds, liens, legal fees, credit card bills, telephone bills, marriages, divorces, ordinary leaves or vacations, liquidation/consolidation of debts, overdrawn bank accounts/overdrafts, state or federal income taxes. Soldiers applying for AER assistance must first see their Command Financial Specialist (CFS). The CFS will then schedule an appointment with the AER office. The unit commander must sign all DA 1103's, Application of Financial Assistance. The primary goal of AER is to meet every valid emergency for the Soldier and the family member. Continued command and individual support, prompt repayment of loans, and the use of the AER Program for valid emergencies will ensure the continued availability of AER funds for all Soldiers.
Commanders' Referral Program
287-7292
The Commanders' Referral Program is designed to provide a quick and simple procedure for processing emergency assistance request. This gives a Soldier an option other than pay-day loans. Company/Battery Commanders/First Sergeants are authorized to approve under this category of assistance up to $1,000.00. Detailed slides regarding the program are listed above.
Once the Commander/First Sergeant has approves the request the Soldier will bring the following directly to the Army Emergency Relief (AER) Office, Rivers Building 121, Room 129:
- Latest End of Month Leave and Earnings Statements (LES)
- Completed DA From 1103 (Application for Army Emergency Relief Financial Assistance with appropriate signature as indicated in example
- Military ID Card
Request received by 1300 will be ready for pick up between 1500 and 1600 same business day.
Requests received after 1300 will be ready for pick up after between 1500 and 1600 the following business day.
All packets must be received or checks picked up no later than 1600 each business day.